Turned down by your credit card processor? Did you recently find out your business was on the MATCH list?
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It’s entirely possible your legitimate, online business is incredibly successful one day and the next in financial ruin thanks to a little something called the MATCH list. You may have never heard of the MATCH list, but you should know that finding a new banking partner will be difficult if your business is listed.
Maintained by Mastercard, the MATCH list “allows an acquiring partner to lookup whether another acquiring partner has terminated a merchant in the past and the reason for that termination, to aid in an onboarding decision.”
Being on the MATCH list means the payment processing industry has flagged your business as high-risk. This makes getting approved for accepting credit cards harder because banks and processors see you as a headache.
But if you find your online business on the MATCH list, understand that not all is lost. Limitless Payment Solutions works with high-risk merchant accounts all the time, assisting companies to connect with banking partners that won’t unexpectedly shut them down.
The MATCH list, which stands for "Merchant Alert To Control High-Risk," is Mastercard’s dynamic list of high-risk merchants, warning other payment processors of possible problems.
An earlier version of the MATCH list was known as the Terminated Merchant File (TMF), which effectively blacklists merchants whose accounts have been terminated or flagged as high-risk by payment processors over the last five years.
If a merchant account has a history of issues, the MATCH list provides a reason for the termination and categorizes merchants based on specific codes
While it’s never a good thing to end up on the MATCH list, some high-risk merchant account solutions work with businesses to find banks that will keep them up and running over time.
For 10 years, Limitless Payment Solutions has worked with high-risk businesses, connecting them with payment processors that’ll keep their businesses online and running. We understand how stressful it can be to lose your payment processor, but our team works hard for you and your business.
There are various ways a business ends up on the MATCH list.
Some reasons include excessive chargebacks, fraud, violation of standards, and identity theft.
Any bank that terminates its relationship with your business must report it to the MATCH list if it fits specific criteria.
The list of codes include:
| MATCH Reason Code | Description |
|---|---|
| 01 | Account Data Compromise An occurrence that results, directly or indirectly, in the unauthorized access to or disclosure of Account data. |
| 02 | Common Point of Purchase (CPP) Account data is stolen at the Merchant and then used for fraudulent purchases at other Merchant locations. |
| 03 | Laundering The Merchant was engaged in laundering activity. Laundering means that a Merchant presented to its Acquirer Transaction records that were not valid Transactions for sales of goods or services between that Merchant and a bona fide Cardholder. |
| 04 | Excessive Chargebacks With respect to a Merchant reported by a Mastercard Acquirer, the number of Mastercard chargebacks in any single month exceeded 1% of the number of Mastercard sales Transactions in that month, and those chargebacks totaled USD 5,000 or more. With respect to a merchant reported by an American Express acquirer (ICA numbers 102 through 125), the merchant exceeded the chargeback thresholds of American Express,as determined by American Express. |
| 05 | Excessive Fraud The Merchant effected fraudulent Transactions of any type (counterfeit or otherwise) meeting or exceeding the following minimum reporting Standard: the Merchant’s fraudto-sales dollar volume ratio was 8% or greater in a calendar month, and the Merchant effected 10 or more fraudulent Transactions totaling USD 5,000 or more in that calendar month. |
| 06 | Reserved for Future Use |
| 08 | Mastercard Questionable Merchant Audit Program The Merchant was determined to be a Questionable Merchant as per the criteria set forth in the Mastercard Questionable Merchant Audit Program (refer to section 8.4 of this manual). |
| 09 | Bankruptcy/Liquidation/Insolvency The Merchant was unable or is likely to become unable to discharge its financial obligations. |
| 10 | Violation of Standards With respect to a Merchant reported by a Mastercard Acquirer, the Merchant was in violation of one or more Standards that describe procedures to be employed by the Merchant in Transactions in which Cards are used, including, by way of example and not Cardholders, minimum/maximum Transaction amount restrictions, and prohibited Transactions set forth in Chapter 5 of the Mastercard Rules manual. With respect to a merchant reported by an American Express acquirer (ICA numbers 102 through 125), the merchant was in violation of one or more American Express bylaws, rules, operating regulations, and policies that set forth procedures to be employed by the merchant in transactions in which American Express cards are used. |
| 11 | Merchant Collusion The Merchant participated in fraudulent collusive activity. |
| 12 | PCI Data Security Standard Noncompliance The Merchant failed to comply with Payment Card Industry (PCI) Data Security Standard requirements. |
| 13 | Illegal Transactions The Merchant was engaged in illegal Transactions. |
| 14 | Identity Theft The Acquirer has reason to believe that the identity of the listed Merchant or its principal owner(s) was unlawfully assumed for the purpose of unlawfully entering into a Merchant Agreement. |
Being on the MATCH list makes running your business a bit more complicated. When a financial institution labels you a high-risk merchant, other commercial banks may shy away from working with you. And if they do work with your business, some strings might be attached.
Some of these strings include high fees, restrictive terms, and, in the worst-case scenario, the inability to process credit cards.
While not easy, getting your business off the MATCH list is possible.
According to Mastercard’s official documentation, there are two ways to be removed from the MATCH list.
There is one more way to be removed from the MATCH list: simply waiting out the five-year period. Once that ends, you’ll be automatically delisted.
If you cannot do any of these three things, contact a high-risk merchant account service provider for assistance in finding a credit card processor to work with.
Yes.
Limitless Payment Solutions is a high-risk merchant account solutions provider specializing in helping businesses on the MATCH list find banks to process payments.
There isn’t an accessible database of MATCH list merchants, so the only way to find out is through a denied account application.
Yes, inaccuracies and mistakes sometimes occur, leading to merchants inaccurately landing on the MATCH list. If that is true, it is important to work with Mastercard and the merchant who submitted your business to clear your name from their online account.